Storage Rentals of America

Kristi g1.0

2 years ago

We are new customers to this place and the second day we hauled a load there, a Saturday, the keypad was dead! We tried all day to get through to someone and finally were able to leave a message. We assumed it would be fixed Sunday morning, so drove with our load, half an hour again, and the keypad is still dead!!!! Our daughters need to have all their belongings out of their house by the end of today!! My husband talked to someone in customer service and she said there isn’t a thing they can do until Monday morning! That is absolutely unacceptable!! He called again and spoke with Bree, who was much more helpful and tried to help, but all she seems to be able to do is after refund. This is ridiculous, that does not solve our issue…..even if we found another storage unit, we couldn’t get ou

Joe Henrich3.0

8 months ago

Everything was good except for the fact that there was no new lock in the storage unit when we opened it up. We had to make a special trip home to get a lock so we could secure our stuff.

Jenn Klennert1.0

a year ago

They call and call and call and harass and text and email and harass for being late on your payment that's under a month late! I tell them every month I can't pay until the 30th yet they continue to harass and lie. They say that you cannot access your unit after a certain day because you're late it's a lie. According to the Minnesota statue they have to send a certified letter to you with a 14 day notice and even then they cannot deny you access. They sure are pressed for 70$ every month. They violate the law and intimidate you. DO NOT RENT A UNIT FROM THIS COMPANY!!!! UNPROFESSIONAL AND THEY LIE TO INTIMIDATE YOU!! Update to answer.... when you are told by mail and email not to contact me you're breaking the law so no you do not need to send reminders they are not required by law and no o

Becky Heinz1.0

2 years ago

See edit below. KO Storage had Reasonable rates, and a reasonably secure facility. 2023 Edit: Price raised a lot when they bought out the previous owners. I called their Customer Service 3 times in Jan 2023, and 4th call Feb 2023. January calls were to notify them of vacating storage unit 03/04/2023. Had to pay full month of March. It should've been prorated IMHO. The gate was stuck open with ice. Not very secure. Couldn't open the door. Had to chip out over an inch of Ice to get door opened. When I retrieved my items they were frozen. Edit May, 2024. I am in on-going communication with the New Property manager of this facility. They have sent all information requested, and are working with me to resolve damages to my property, with the insurance I paid while utilizing this storage facili

Kim Chakua5.0

2 years ago

Working with Eric has been the easiest ever. Very knowledgeable of not only this company but over all knows Storages like the back of his hand. When a problem came up with a locker combo he was on it immediately. Very hard working n I know working with his new manager I'd be in good hands as well. If u need any storage help call the guys over at SOA, trust me you will be in good hands..