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Reviews
My husband and I inherited a hot tub in our new home and didn’t know where to start. I went into Pool Werx with zero knowledge and Beth was so incredibly helpful! I bet we spent nearly an hour together, helping me to understand the chemicals and treatments. She sent me home to do a water test and I came back with it same day, she ran the test and was able to give me direction on what to do. I would give my experience there 10 stars! However, I did call the service department with some specific questions and they didn’t answer nor did they ever call me back. That’s the only reason for me subtracting a star.
We experienced absolutely atrocious customer service. When we purchased a part for our hot tub, we were clearly told that if we didn't install it, we could return it in new condition. Nevertheless, when we brought the part back two days later, unused and in perfect condition, they callously refused to accept the return or provide a refund. The manager's behavior was appalling, being both abrasive and rude, showing a staggering lack of empathy or interest in resolving our issue.
I didn't get the name of the gentleman who helped me, but he was SO patient!! I walked in with no prep other than info in my head. Despite not having any water samples for him, he asked me a lot of questions to help narrow down our treatment plan for our pool. I followed his instructions, after making a couple minimal purchases, and now my pool is blue again!! I would highly recommend PPS to anyone with a pool or hot tub!
Beth was amazing!! She was able to handle all my questions flawlessly and if she didn’t know the answer she would find out the answer. I will totally recommend her to anyone that is even interested in looking at a hot tub.
We bought our spa several years ago and have had awesome instore service and assistance. If I based my review on this alone, it would be 5 stars. However, the service dept is a totally different story. I realize that spring is a busy time of year, but our hot tub was leaking and it took almost 2 weeks for them to even get back to me. I finally drained the spa because of the continual leak and asked if I could be notified of day someone would be coming so I could fill it up. I was told that that was not possible. They did not give me any notice, so the spa did not have water in when they arrived. They guessed at where the leak was, replacing the pump and charging over $700. This obviously did not fix the issue. After coming back again a week later, they left the spa with the power b
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Service areas
Based in: Waite Park, MN
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